5 Essential Questions for Your Building Manager Before Moving Day
- D-Express
- 17 hours ago
- 2 min read
Moving into a modern Sydney apartment? While you’re busy packing boxes and labeling furniture, there’s one person who holds the key to a stress-free day: The Building Manager.
At D-Express, we specialize in high-rise and apartment relocations across Sydney. We’ve seen many moves delayed because of a simple missed phone call to management. To ensure our iconic black and yellow truck can get in and out efficiently—saving you time and money—ask your Building Manager these five questions at least two weeks before your move.
1. "How do I book the Service Lift and Loading Dock?"
Most Sydney apartments, from the CBD to Rhodes, do not allow moving through the main lobby or using resident lifts.
The D-Express Advantage: We are experts at navigating tight loading docks. However, we can only enter if you have a confirmed booking.
Pro Tip: Ask if there is a specific time slot (e.g., 9:00 AM – 1:00 PM). If you don't book, the manager may turn our truck away.
2. "What is the maximum height clearance for the Loading Dock?"
This is a critical "Smart Value" question. Sydney parking basements vary wildly—some are 3.5m, while others are a tight 2.1m.
Why it matters: Knowing the height allows D-Express to send the perfectly sized truck for your specific building.
Avoiding Delays: If our truck is too tall for the dock, we may have to park on the street, leading to a "Long Carry" which adds to your labor time.
3. "Do you require a Certificate of Insurance (COI) from my movers?"
High-end buildings in areas like the North Shore or Eastern Suburbs often require proof of insurance before we even step onto the property.
D-Express is Ready: We carry full Public Liability and Goods in Transit insurance.
The Action: Ask for the building's specific insurance requirements and email them to us. we will provide the COI immediately so there are no "red tape" delays on moving day.
4. "Are there protective covers (lift curtains) available?"
Building managers are protective of their lifts—and for good reason! Most buildings provide heavy-duty "moving curtains" to prevent scratches on the lift walls.
Who installs them? Ask if the manager will hang them or if the D-Express crew needs to do it.
Safety First: Using these covers protects you from potential damage claims against your bond or strata.
5. "Where is the designated disposal area for packing materials?"
After the D-Express team unloads your furniture, you’ll likely have a mountain of cardboard and wrap.
Don't get fined: Sydney strata committees are strict about "dumping" in common bins.
The Plan: Ask if there is a dedicated cardboard recycling zone or if you need to book a council pick-up for larger waste.
Why D-Express is the Smart Choice for Apartments
We don't just move boxes; we manage the logistics. Our team is trained to communicate with building security and site managers, ensuring we represent you professionally while keeping the move on schedule.
Planning an apartment move in Sydney? Don't leave your lift booking to the last minute! Talk to your Building Manager today, then call D-Express for a "Smart Value" quote that handles the heavy lifting for you.
Call: 0430 207 334
