D-Express Removals & Storage (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store and disclose your personal information when you use our services or visit our website.

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1. Information We Collect

We may collect the following types of personal information:

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1.1 Personal Details

• Full name

• Phone number

• Email address

• Residential or business address

1.2 Moving & Service Information

• Pickup and destination addresses

• Moving date and time

• Type and size of the move

• Inventory or item list (if provided)

• Access details (stairs, parking availability, building restrictions, etc.)

1.3 Payment Information

• Billing address

• Partial card information (processed securely via third-party provider)

• Invoice records

1.4 Website & Usage Data

• IP address

• Browser type

• Cookies and analytics data

• Form submissions via our website

 

We only collect information necessary to provide our removal and storage services.​

 

2. How We Collect Information

We collect personal information in several ways, including:

• When you contact us via phone, email, website forms, or social media

• When you request a quote

• When you make a booking

• When you interact with our website (cookies, analytics)

 

3. How We Use Your Information

We use your personal information for the following purposes:

• Providing removal, delivery, or storage services

• Preparing and sending quotes

• Managing bookings and customer communication

• Processing payments and issuing invoices

• Improving our services and website

• Responding to customer enquiries or complaints

• Legal compliance and record keeping

We will not sell, rent, or trade your personal information to third parties.

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4. Disclosure of Your Information

We may disclose your personal information to:

• Our staff and moving team

• Third-party service providers (e.g., payment processors, IT services, website hosting providers)

• Insurance providers (if applicable)

• Government authorities when required by law

All third parties are required to protect your personal information in accordance with Australian privacy laws.

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5. Storage & Security

We take reasonable steps to protect your personal information from:

• Loss

• Misuse

• Unauthorised access

• Modification or disclosure

This includes secure servers, password-protected systems, and encrypted connections where applicable.

 

6. Access to Your Information

You may request access to, or correction of, the personal information we hold about you.

To make a request, please contact us at:
Email: info@dragonexpress.com.au
Phone: 0430 207 334

We will respond within a reasonable time.

 

7. Cookies & Website Tracking

Our website may use cookies and analytics tools to improve user experience and service delivery. Cookies do not identify you personally and can be disabled via your browser settings.

 

8. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for the privacy practices of external sites.

 

9. Changes to This Policy

We may update this Privacy Policy from time to time.
The updated version will be posted on our website with the “Last updated” date.

 

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

D-Express Removals & Storage
Email: info.dragonexpress@gmail.com
Phone: 0430 207 334
Website: https://www.dragonexpress.com.au/