top of page
D-Express_main_photo01.png

customer support

Booking & Scheduling FAQ

✔ How do I book a move with D-Express in Sydney or Parramatta?

You can book your move by calling us, sending an SMS, or submitting the booking form on our website.
For customers in Parramatta, Sydney CBD, Western Sydney, and surrounding suburbs, we usually confirm bookings on the same day.

✔ How early should I schedule my removal service?

For Sydney local moves, we recommend booking 3–7 days in advance.
For long-distance or interstate moves, a 1–2 week notice helps us secure the ideal truck size and time slot.

✔ Do you offer same-day or urgent removals in Sydney?

Yes. Same-day service is available depending on truck and crew availability.
We prioritise urgent jobs in Parramatta, Strathfield, Ryde, Lidcombe, Burwood, and nearby suburbs.

✔ Can I change or reschedule my booking?

Yes. You can reschedule at no additional cost if you notify us before the moving crew is dispatched.

Pricing, Quotes & Payments

✔ How does D-Express calculate moving costs in Sydney?

Our pricing is based on:

  • Truck size (4.5T / 6T / 8T)

  • Number of movers

  • Travel distance (e.g., Parramatta → Chatswood)

  • Access conditions (stairs, lifts, loading docks)

  • Additional services (packing, assembling, wrapping)

We maintain transparent, no-hidden-fee pricing for all Sydney and long-distance moves.

✔ How do I get a fixed quote?

Submit your inventory list through our website form or send photos/videos through SMS or WhatsApp.
We will provide a fixed price or estimated hourly rate within minutes.

✔ What payment methods do you accept?

We accept:

  • Credit/Debit cards

  • Bank transfer

  • Cash

Packing, Protection & Equipment

✔ What packing materials do you use to protect furniture?

We provide:

  • Commercial-grade moving blankets

  • Industrial shrink wrap

  • Straps & trolleys

  • Plastic crates (available on request)

  • TV boxes and mattress protectors

This ensures safe transport for premium, fragile, and oversized furniture.

✔ Can you pack my entire home?

Yes. Our full-service packing team handles:

  • Kitchen & glassware

  • Bedrooms & wardrobes

  • Living room items

  • Luxury furniture

  • Office equipment

All items are packed using professional, damage-preventive techniques.

✔ Do you dismantle and reassemble furniture?

Yes. We can assemble/dismantle:

  • Beds

  • Dining tables

  • Desks

  • Sofas

  • IKEA furniture

At no extra cost unless specialised tools are required.

✔ Can you move fragile items like TVs, pianos, and artwork?

Yes.
We specialise in handling TVs, mirrors, glass furniture, artworks, and fragile appliances.
For pianos, please request piano-specific equipment.

Insurance, Safety & Claims

✔ Is my furniture insured during the move?

Yes. All moves include:

  • Goods in Transit Insurance

  • Public Liability Insurance

Your items are protected from pickup to delivery.

✔ What happens if something is damaged?

In the rare case of damage:

  1. Report it within 24 hours

  2. Provide photo evidence

  3. We review the incident and process the claim

We handle claims promptly and professionally.

✔ Are your movers trained and background-checked?

Yes. All D-Express movers undergo:

  • Background checks

  • Safety training

  • Premium furniture handling training

Service Areas & Delivery Coverage

✔ Which suburbs do you service in Sydney?

We service all areas including:

  • Parramatta

  • Sydney CBD

  • Inner West

  • North Shore (Chatswood, North Sydney)

  • Western Sydney

  • Hills District

  • Canterbury-Bankstown

  • Eastern Suburbs

If your suburb is not listed, contact us—our team covers all Greater Sydney regions.

✔ Do you offer interstate moves?

Yes. We provide long-distance and interstate removals for:

  • NSW → QLD

  • NSW → VIC

  • Return trips available

✔ Do you handle commercial and office moves?

Yes. We manage:

  • Office relocations

  • Warehouse moves

  • Retail shop deliveries

  • Regular business delivery runs

Trucks & Moving Equipment

✔ What truck sizes do you use?

We operate:

  • 4.5T trucks (1–2 bedroom moves)

  • 6T trucks (2–3 bedroom moves)

  • 8T trucks (large homes & offices)

All trucks come equipped with professional moving equipment.

✔ Do your trucks fit apartment car parks?

Yes. Our 4.5T trucks are suitable for most underground and high-rise apartment loading zones.

✔ What equipment do movers bring?

All crews arrive with:

  • Trolleys / dollies

  • Heavy-duty straps

  • Blankets & shrink wrap

  • Tools for assembly

  • Ramps & safety gear

Customer Support & Communication

✔ How fast do you respond to inquiries?

Most inquiries receive a reply within minutes during business hours.

✔ Do you provide live tracking or delivery updates?

Yes. You will receive SMS updates and arrival ETA alerts.

✔ Can I request the same movers next time?

Yes, subject to crew availability.

D-Express provides reliable, insured, and professional removalist services across Parramatta and Greater Sydney. Our movers specialise in local moves, long-distance relocations, premium furniture handling, packing, and commercial deliveries. We service Sydney CBD, Western Sydney, North Shore, and surrounding suburbs with transparent pricing and highly trained moving teams.

Around 5,000 moving experiences

5.0

Looking for professional removalists in Sydney? D-Express handle your move so you can focus on what matters!

We handle your move
so you can focus on what matters!

Our caring and experienced staff understand every stage of the relocation process.

We will listen and plan the move according to your expectation and offer you a stress-free moving experience.

D_express_17022025007.png

Our Service Areas

sydney-map.png

Sydney CBD & Inner City Removalists

  • Sydney CBD

  • Haymarket

  • Ultimo

  • Pyrmont

  • Surry Hills

  • Darlinghurst

  • Potts Point

  • Woolloomooloo

  • Northbridge 

  • Roseville

  • Lindfield

  • Killara

  • Gordon

  • Pymble

  • Turramurra

  • Wahroonga

 North Shore Removalists

  • North Sydney

  • Crows Nest

  • Neutral Bay

  • Kirribilli

  • Waverton

  • Wollstonecraft

  • St Leonards

  • Greenwich

  • Kensington

  • Kingsford

  • Double Bay

  • Rose Bay

  • Vaucluse

Eastern Suburbs Removalists

  • Bondi

  • Bondi Junction

  • North Bondi

  • Coogee

  • Randwick

  • Maroubra

  • Bronte

  • Clovelly

  • Warriewood

  • Mona Vale

  • Newport

  • Avalon

Northern Beaches Removalists

  • Manly

  • Fairlight

  • Balgowlah

  • Freshwater

  • Curl Curl

  • Dee Why

  • Cromer

  • Narrabeen

  • Stanmore

  • Marrickville

  • Dulwich Hill

  • Summer Hill

  • Drummoyne

  • Glebe

  • Chippendale

  • Alexandria

Inner West Suburbs Removalists

  • Annandale

  • Newtown

  • Ashfield

  • Balmain

  • Camperdown

  • Leichhardt

  • Lilyfield

  • Petersham

  • Rooty Hill

  • Casula

  • Cabramatta

  • Fairfield

  • Wetherill Park

  • Smithfield

  • Bonnyrigg

  • Edensor Park

Western Sydney Removalists

  • Parramatta

  • Westmead

  • Granville

  • Auburn

  • Blacktown

  • Seven Hills

  • Penrith

  • Mount Druitt

Why We’re the Right Choice

Experienced Movers You Can Trust

With more than 5,000 successful moving experiences, our team understands every stage of the relocation process. We know what works, what to avoid, and how to deliver a smooth and reliable move every time.

Personalised Service for Every Customer

We listen carefully to your needs and plan your move according to your expectations. Whether it’s a small apartment or a full household, we tailor our service to ensure a stress-free experience from start to finish.

Caring & Professional Team

Our trained staff handle your belongings with care, respect, and precision. From packing to transport and unloading, we treat your items as if they were our own.

Fully Insured for Peace of Mind

Your move is fully covered with our comprehensive insurance, giving you confidence and protection throughout the entire process.

Range of Vehicles & Equipment

From vans to 8-ton trucks, we have the right vehicles and tools to handle any move efficiently and safely.

​How our pricing works

Price_edited.png

Transparent Rates

Clear and honest pricing with no hidden surprises.

box_03.png

Packing Gear Hire

Grab the boxes you need—or have them delivered straight to your door.

Flexible-Time-Slots_06.png
Easy-Payment_14.png

Flexible Time Slots

Easy Payment

Pick a start time that fits your schedule.

Pay on the day. Quick and simple.

We Handle the Move 

You Focus on What Matters

d-express_banner_edited_edited.jpg

Request a Quote

Helvetica Light is an easy-to-read font, with tall and narrow letters, that works well on almost every site.

Step. 1

Personalised Moving Plan

We offer a range of options depending on the size and type of your move. Feel free to contact us — we can assist with any moving requirements.

Step. 2

Receive Your Quote

Based on the information you provide, our experienced team will promptly advise you with a clear breakdown of costs and all relevant details.

Step. 3

Booking Confirmation

If you’re happy with the quote, we can finalise your booking immediately. Leave the rest to us — we’ll take care of everything from here.

Step. 4

sydney_edited.jpg

We Use Premium Moving Supplies and Tools

  • Stronger Protection for Your Belongings

  • Water-Resistant & Easy to Clean

  • Reusable & Eco-Friendly Choice

  • Space-Saving & Convenient

  • Designed for Heavy Loads

  • Comfortable & Safe Handling

  • Professional Presentation Every Time​

  • Superior Protection for Fragile Items

  • Thick, Cushioned & Shock-Absorbing

  • Reusable & Environment-Friendly

  • Dust-Proof & Easy to Maintain

  • Ideal for Heavy & Large Furniture

  • Prevents Damage During Tight Corners

  • Professional Moving Standard

moving-Trolley.png

  • Effortless Moving for Heavy Items

  • Reduces Strain & Prevents Injuries

  • Sturdy, Stable & Built for Weight

  • Protects Floors from Scratches

  • Improves Speed & Efficiency

  • Easy Navigation Through Tight Spaces

  • Professional-Grade Results

Our Blogs

Got any questions?

Call now or get a quote online and we'll speak later.

bottom of page